Frequently Asked Questions

Layli is an online store for hand-painted Kashmiri papier-mâché and naqashi on wood. Our jewellery boxes, trinket boxes, vases, wall plates, tissue boxes and home décor are made and painted by hand in our family atelier in the old city of Srinagar, Kashmir — a craft our family has practised since 1900. We ship worldwide.

Our atelier is in Baghwanpora, Lal Bazar, Srinagar, 190023, in Kashmir, India, where every piece is made by hand. We sell online and ship across India and worldwide. Studio visits are by appointment — write to hello@layli.in or call +91 9596 103894.

Yes. Kashmiri papier-mâché — known locally as kar-e-qalamdani — is a GI-registered craft of the Kashmir Valley, made in two stages: sakhtsazi, the moulding of paper pulp, and naqashi, the hand painting. Our family has practised both since 1900. Some of our pieces, such as the jewellery boxes and wall plates, are made of wood and painted in the same naqashi tradition; each product page lists its material. Everything we sell is made and painted by hand in Srinagar — nothing is machine-printed or imported.

Yes, every piece is individually hand-crafted by master artisans in the Kashmir Valley.

Within India, most orders arrive within 7 days of ordering, and outside India within 15 days. Pieces made to order take about two weeks longer. Checkout shows the expected delivery date for your address.

Delivery is charged at our courier's actual rate for your parcel and address, plus a small packing charge for each piece. It's free on orders of ₹35,000 or more in India and ₹80,000 or more abroad. Enter your PIN code or choose your country on any product page to see the exact price and delivery date, and checkout shows it again before you pay. Cash on Delivery, where available, adds the courier's cash-handling fee.

Yes. Besides delivering across India, we ship abroad, including to the USA, UK, UAE, Europe, Australia and Canada. Delivery is priced for your parcel and country at checkout. Customs duties and import taxes, if your country charges them, are the buyer's responsibility.

We accept returns within 30 days of delivery for items in original condition. Please visit our Refund Policy page for details.

Wipe with a soft, dry cloth. Avoid prolonged exposure to direct sunlight and moisture. Do not immerse in water.

Absolutely! Contact us at hello@layli.in with your requirements and we'll provide a quote within 48 hours.