Processing Time
Orders are packed and dispatched within 1–2 business days (up to 3 during Diwali, Christmas and Eid). Pieces marked "made to order" are dispatched once they are finished, usually in about two weeks. You'll get a tracking number by email when your order ships.
Delivery Charges
Delivery is charged at our courier partner's actual rate for your parcel, worked out from where it is going and the weight and size of the packed box, plus a small packing charge for each piece to cover its box, padding and protective wrap. You see the exact amount, the courier and the expected delivery date at checkout before you pay. You can also check it on any product page by entering your PIN code or choosing your country.
- Free delivery on orders of ₹35,000 or more within India, and ₹80,000 or more to addresses outside India.
- If our courier's rates are ever unavailable, delivery is charged at 10% of the value of your items within India and 25% outside India, and shown at checkout before you pay.
Delivery Times
- India: most orders arrive within 7 days of ordering.
- Outside India: most orders arrive within 15 days of ordering.
Checkout shows the expected delivery date for your address. Made-to-order pieces take about two weeks longer.
Cash on Delivery
Available for addresses in India where our courier can collect cash. The courier's cash-handling fee is added to the delivery charge and shown at checkout. Where it isn't available, checkout will ask you to pay online instead.
Customs & Duties
International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the buyer's responsibility and are not included in our shipping fees. We declare every parcel accurately as handcrafted goods, with a commercial invoice, so it clears customs smoothly.
Packaging
Every Layli piece is wrapped in tissue paper, cushioned with bubble wrap and packed in a branded gift box, so your artwork arrives in perfect condition.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, contact us within 7 days of the expected delivery date. We will file a claim with the carrier and send a replacement or issue a full refund.