1. Information We Collect
We collect information you provide directly: name, email address, shipping address, and payment information when you make a purchase. We also automatically collect usage data such as pages visited, time spent, and device information.
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To send marketing emails (only with your consent)
- If you leave items in your cart while signed in, to send you one reminder email, at most once a week. Each reminder has a link to turn them off, and so do your account settings.
- To improve our website and customer experience
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share information only with service providers who assist in our operations (payment processors, shipping companies, email service providers) and only as necessary to provide the service.
4. Cookies
We use essential cookies for website functionality (shopping cart, authentication). With your consent (the “Accept” button on our cookie banner) we also use analytics cookies and similar browser storage to understand how visitors use our site, and to note how you arrived (for example from a search engine, social media or a link we shared) so that an order you place records which channel it came from. This notes the referring website’s name and any campaign tags on the link, not your browsing history. If you decline, none of this is stored.
We also keep a log of the words typed into our site search, to learn what shoppers look for. It does not record who searched.
After you place an order, Google Customer Reviews may ask on the confirmation page whether you would like to take a short survey about your purchase. Only if you agree does Google email you the survey, after your order’s expected delivery date; your answers help form Layli’s seller rating on Google. Google’s own privacy policy applies to that survey.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Payment card data is processed by PCI-DSS compliant providers — we never store card numbers on our servers.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. Contact us at hello@layli.in to exercise these rights.
7. Contact
For privacy concerns, contact us at hello@layli.in or write to: Layli, Baghwanpora, Srinagar, Jammu and Kashmir 190023, India.